Terms and Conditions

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Terms and Conditions


1.1 In the Terms and Conditions the following definitions apply:

“Company” means Claire Sparrow Pilates Limited, trading as Whole Body pelvic Health

“Member means any person that has completed and submitted the online registration form (the “Registration

Form”)at the Whole Body pelvic Health website, https://wholebodypelvichealth.co.uk and which registration has

been accepted by the Company.

“Terms and Conditions” means these terms and conditions.

1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and

references to the masculine gender will include references to the feminine gender.

1.3 The Terms and Conditions are incorporated into the Registration Form.

1.4 The Company reserves the right to vary and revoke the Terms and Conditions from time to time which

variation it may consider necessary or desirable for the regulation of the affairs of the Studio and the conduct

of Members. Any such changes will be notified to Members and, until revoked, are and will be binding on


1.5 The Terms and Conditions will be governed by the laws of England and subject to the exclusive

jurisdiction of the English courts.


2.1 Subject to condition 2.2, when a person has completed the Registration Form he will become a Member

of the Studio.

2.2 Acceptance of a person as a Member is in the absolute discretion of the Company.

2.3 The Company reserves the right to expel from the Studio, suspend for a specific period or refuse to

renew the membership of any Member whose conduct is or may, in the Company’s reasonable opinion, be

injurious to the character of the Studio or which amounts to a breach of the Terms and Conditions or where

such expulsion is otherwise in the interests of the other Members of the Studio. Any Member so expelled will

forthwith cease to be a Member of the Studio and will not be entitled to any refund for any period during

which his membership is suspended.

2.4 If a Member brings a guest to the Studio for a session that guest must before the commencement of the

relevant session become a Member in accordance with and subject to the Terms and Conditions.


The Company reserves the right to substitute group class instructors at any time without prior notification.


4.1 Details of session prices and gift certificate prices are available either at wholebodypelvichealth.co.uk

or directly from the Studio and will be such prices as determined by the Company from time to time.

4.2 A Member may not attend any session at the Studio without first booking and paying for the relevant

session (apart from a Member’s first session which will be complimentary).

4.3 Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in

the Terms and Conditions.

4.4 A Member may only buy gift certificates for other Members.


5.1 A Member may only book or reschedule sessions for themselves via their personal Studio booking facility

at wholebodypelvichealth.co.uk

5.2 Members will be charged for a session where cancellation or the rescheduling of a session is not made

online or notice of the same is not delivered by hand to the Studio and received in person by a Studio worker

within the notice period specified for that session.

5.3 Sessions are booked on a first-come first-served basis. A Member may use the waiting list facility at

wholebodypelvichealth.co.uk in the event that his first choice session is unavailable. If a Member joins the

waiting list for a particular session and then books that session his booking will be subject to the Terms and

Conditions in the usual way.

5.4 Private One-to-One sessions are subject to a 24-hour cancellation policy.


6.1 Members are advised not to undertake strenuous physical activities without first seeking medical advice

if they have concerns over their physical condition. The Studio reserves the right to refuse access to any

Member if, in its absolute discretion, it considers that the health of the individual concerned may be

endangered by the use of such facilities.

6.2 Members with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any

doubt, the Member should consult his doctor. Members must notify the Studio of any circumstances affecting

their health which may be exacerbated through continued use of the Studio.

6.3 Members are required to follow the instructions of the instructor at all times.

Chapel Allerton Pilates T&Cs/NOV2016

Terms and Conditions 2 of 3


7.1 The Company cannot be held responsible for any particular session, instructor and/or item of Pilates

equipment not being available for whatever reason. The Company reserves the right to make alterations to

the sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. showers), provided to

Members, without notice and in its absolute discretion and the Company will not be liable for any loss

occasioned by such alterations except insofar as such loss is by law incapable of exclusion.

7.2 It is the Member’s responsibility to ensure that he is capable of undergoing a routine of exercises

provided by any programme which he follows or class which he attends. Members accept the risk of injury

from performing exercises and are advised to consult their doctor prior to beginning any session.

7.3 The Company accepts no liability for loss or damage to property of Members or for injury to Members on

the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable

of exclusion.


8.1 A Member is entitled to use the Studio’s facilities provided always that the Studio may at any time without

notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in

connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the

Studio or the Company.

8.2 Children under the age of 16 may only use the Studio and attend classes if accompanied by an adult.

8.3 Children over the age of seven may not enter changing rooms or other areas reserved for the opposite

sex, regardless of whether they are accompanied by an adult.


Personal belongings are brought onto the Studio premises at the Member’s own risk and the Company does

not accept liability for any loss or damage whatsoever to such items.


11.1 In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or

studio. Only water is permitted in the Studio. Other than with the exception of guide dogs no pets are

permitted in the Studio buildings or grounds.

11.2 Notwithstanding paragraph 11.1 above, Members must not walk around the Studio barefoot if they have

verrucas or similar foot complaints.

11.3 Members must use the main entrance to the Studio when entering or leaving the Studio. Fire exits,

which are clearly marked, are there in the interests of safety and Members must not interfere with these exits

for any reason. In the event of a fire, Members are asked to make their way to the nearest available exit.

11.4 Smoking is forbidden in the Studio.


12.7 Any marketing, educational or other materials of this nature whatsoever produced by the Company in

connection with the Studio and which are made available to Members at the Studio will at all times remain

the property of the Company and will be subject to the Company’s copyright.

Whole Body Pelvic Health T&Cs/NOV2016

Terms and Conditions 3 of 3

Yours In Motion

Claire Sparrow

Pilates Studio Director

Polestar Pilates Mentor

“Honour the physical temple that houses you by eating healthfully, exercising, listening to your

body’s needs, and treating it with dignity and love.” Dr. Wayne Dyer


Instagram: @clairepilates

Twitter: @Pilates_Claire

Facebook: https://www.facebook.com/groups/pelvicfloorexercisesreinvented

Office: 0113 2250791

Mobile: 07931 565920

90 Harrogate Road

Chapel Allerton